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Why Businesses Still Underestimate Human Capacity

At The Syndicate Global’s March gathering at The Connaught, Nick Cunningham-Moorat of Malue said something that stopped the room: “The shop floor knows best.” It is a deceptively simple observation — but one that reframes the entire conversation around AI, value creation, and what investors should actually be asking about the businesses they back. The most valuable intelligence in any organisation rarely sits at the top. And in most businesses, it is going almost entirely to waste.